Customers express confidence on Fina Trust Mfb on fourth year anniversary
Despite customers lack of confidence in the system since the Central Bank of Nigeria closed about 103 micro finance banks, customers of Fina Trust Micro Finance Bank plc have said their experience with Fina Trust has changed their previous terrible experience with micro finance banking in Nigeria.
The Chairman of the bank, Pastor Ituah Ighodalo, however, said during the fourth year anniversary thanksgiving service held at Fina Trust Micro Finance corporate head office at Toyin Street, Ikeja, Lagos, the confidence reposed in the bank by customers is one of the mark of the bank’s success in the last four years and it cannot be divorced from God’s backing. “We thank God for building the business on solid ground. God has helped us to recruit some of the best staffs,” he said. Ituah said further that the vision of the bank is very clear and with the performance of the bank so far in the last four years, Fina Trust is expected to go far adding that despite closure of micro finance banks, Fina Trust has continued to wax stronger. “There are a whole lots of micro finance banks that started four years ago but many of them are no more. We thank God that we still exist because so many businesses are going down but our customers businesses are doing well,” he said.
Also, the Managing Director of the bank, Mr. Deji Popoola said customers believe in the bank because Fina Trust adopts best business practice and customer-oriented approach to banking which contributes to the success of the brand. “We employ customer-oriented kind of business. We value feedback just as we also value our staffs who are so much committed to making the customers happy,” he said. In the same vein, a director of the bank, Mr. Kunle Adeoye commended the bank’s principles and hiring of quality and well-trained staffs. He said apart from the business being profitable, it must impact and help customers grow.
Meanwhile, the Managing Director of Image Dry Cleaning, Mr. Sola Osolawon, a customer with the bank said his experience with the bank has erased an uncomplimentary experience he had with micro finance banks in the past. “Few years ago when I was approached by Fina Trust Micro
Finance Bank, I said I can never bank with any micro finance bank because of my previous experience but since I risked banking with Fina Trust four years agao, there has never been any regret. After observing how they relate with me, they have been very effective and efficient.
I have never worried about getting my money and as a result, I have introduced several customers to them,” he said.
Besides depositing with Fina Trust, Osolawon said some of his friends who cannot turn their projects to reality as a result of financial problems have been rescued by the bank. “I even market Fina Trust and the staffs to have been very supportive, and have tried in offering excellence service because they have built their customer relationship on trust,” he said.
Also, the Managing Director, Class Hospitality Ltd, Mr. Steve Omamulen said his experience with the bank been great and longstanding. He also said though he had bad experience with micro finance banks generally in the past but Fina Trust has rekindled his interest in banking with micro finance bank.”When I learnt they are four years, I said wow! But generally, they have been so good, they helped my business grow in so many ways,” said Omamulen. Besides supporting hospitality and service sector, Fina Trust customers in construction sector, Dr. Seun Abiola said his three years experience with the bank has paid off as he has been able to complete projects which ordinarily he could not wholly financed. “Nigeria banks only want to take your money but not to help you make money by helping you finance your projects when the ship is down. Fina Trust Micro Finance bank are true banker. They encourage you. Banking with them has grown my business. They were there for me everytime. Though the market is challenging but Fina Trust Bank has been
supportive,” said Abiola.
However, the first customer of the bank, Managing Director of Bobo’s clothing, Mr. Tolu Omoniyi said, “we have gone through everything. My
relationship with Fina Trust is just four years but it looks like eight years. The way they handle customers business is excellent. Many people are afraid of banking with micro finance banks but Fina Trust operates with standards, trust and good conduct. That is why my wife, my mother and dad despite their conservative nature on choosing a bank have become their customer,” he said.
